Up-And-Coming Management Concepts
Knowledge Management
Increasingly concerned with the sharing of knowledge across functions and departments within the organization and the integration of the processes of managing and sharing knowledge, Knowledge Management utilizes existing organizational knowledge to discover new business opportunities. As organizations progress and face multidimensional challenges, Knowledge Management is a source of innovation and creativity. Being a conscious policy of getting the right knowledge to the right people at the right moment, it attains organizational competence through the proficient and continual exchange of knowledge, it produces agile organizations and it contributes to socio-economic growth.
Knowledge Management recognizes human capital as a key strategic asset for organizational performance. In this context, organizations use information and exchange knowledge in order to better understand customer needs and behaviors and offer customer-specific products and services. This knowledge-enhancing process creates action-oriented use leading to effective customer relationship management. gtamp.